hellowhale.ch is the online shop of Alpine Brewing Company, Morystrasse 10 in 3970 Salgesch. The hellowhale.ch offer is aimed at private households in Switzerland and Liechtenstein. Standard delivery: 5 working days, free shipping. All Swiss regions nationwide and Liechtenstein are supplied. The online product offers are only valid as long as they are visible in the online shop and while stocks last. The images shown in the online shop are for illustration only and are non-binding. These general terms and conditions (hereinafter GTC) apply to all services from hellowhale.ch.
2. REGISTRATION AND ORDERING OF GOODS
2.1 Registration
Registration to the online shop is reserved exclusively for legally competent persons. It is free of charge. There is no entitlement to admission to the online shop. The data required for registration must be provided completely and truthfully by the customer. The customer is responsible for updating his data himself.
2.2 Order placement / conclusion of contract
Orders can only be placed online via the Shop page. Customers' orders are confirmed by email. A contract between the customer and hellowhale.ch is only concluded with this confirmation of the order. hellowhale.ch is free not to accept an order - for whatever reason - and to refuse to confirm it. With the order, the customer confirms the correctness of all information provided by him.
2.3 Minimum order value
There is no minimum order value per order.
2.4 Right of withdrawal / changes and cancellation of orders
Subsequent changes to orders that have already been confirmed are not possible. The cancellation of confirmed orders is possible up to 12 hours before delivery.
3. DELIVERY
3.1 Delivery of the goods
Goods will be delivered directly to the delivery address and contact person provided by the customer or will be picked up by him at an agreed location. Depending on the range and delivery location, delivery is carried out by specific delivery partners at hellowhale.ch. The delivery takes place as far as accessible to the apartment door of private individuals within Switzerland and Liechtenstein.
3.2 Delivery times and compliance with delivery times
hellowhale.ch and the delivery partners do everything in their power to meet the delivery deadlines. All delivery times announced by hellowhale.ch are only intended as a guide. Failure to comply with the delivery deadlines gives the customer no right to withdraw from the contract or to compensation. In the event that hellowhale.ch or the delivery partner should not be able to deliver an order confirmed by hellowhale.ch, hellowhale.ch is not obliged to carry out the delivery in any other way. The customer has no right to compensation.
3.3 Delivery charges
Standard deliveries (5 working days) are free of charge.
3.4 Delivery in the absence of the customer
For quality and security reasons, hellowhale.ch endeavors to hand over the delivery of goods to the customer personally. If a personal handover is not possible during the agreed delivery time, the goods will be deposited in front of the front door. With the handover of the goods or the deposit of the goods in front of the house door, the benefit and risk, in particular the risk of theft, damage by third parties and environmental influences, pass to the customer.
3.5 Packaging
The customer himself takes care of the disposal of returnable and non-returnable glass bottles, boxes and packaging.
3.6 Complaints and returns
The customer is responsible for checking the delivered goods. Defects must be reported immediately upon receipt of the goods. Otherwise the goods are deemed to have been accepted by the customer without any problems. Hidden defects must be reported to hellowhale.ch immediately after they are discovered. Incorrectly delivered goods that the customer has received do not have to be taken back. Products that the customer has accidentally ordered will not be taken back or refunded.
3.7 Cancellation of the delivery by hellowhale.ch
If the successful delivery is not for reasons for which hellowhale.ch is not responsible, such as wrong delivery address, absence of the recipient without consent to deposit the goods on the doorstep, lack of minimum age at the recipient, lack of access permit, bad weather or traffic conditions, etc., not or only possible under difficult circumstances, hellowhale.ch is entitled to cancel the order. In this case, any claim by the customer for damages or compensation in kind is completely excluded.
4. PRICES AND PAYMENT
hellowhale.ch reserves the right to change the range and prices at any time. Promotion prices and promotional prices offered on hellowhale.ch only apply to the online shop on hellowhale.ch and only if expressly mentioned.
4.1 Pricing conditions
All prices are in Swiss Francs, including applicable VAT. The prices are decisive, as shown on the website at www.hellowhale.ch at the time of the order.
4.2 Payment Methods
Various payment methods are available for payment, whereby hellowhale.ch is in any case entitled to decide at its own discretion which payment method is accepted in each specific individual case.
5. PRODUCT DECLARATION
5.1 Product information
The product information published in the online shop is updated regularly and with the greatest care. In exceptional cases, this information may differ from the information actually printed on the packaging. In this case, the information on the packaging is always decisive. Since recipe changes can be made at any time, it is recommended to regularly consult the list of ingredients on the packaging and to pay attention to the allergy information.
6. YOUTH PROTECTION
At hellowhale.ch no beer is sold or given to young people under the age of 18. By confirming his age of majority, the customer is binding his age so that this regulation and the statutory provisions can be complied with. Delivery partners of hellowhale.ch reserve the right to carry out an age check before handing in or delivering the goods.
7. GUARANTEE OF DATA COMMUNICATION
According to the current state of technology, data communication via the Internet cannot be guaranteed to be error-free and / or available at all times. hellowhale.ch is therefore neither liable for the constant and uninterrupted availability of the online shop nor for technical and electronic errors during a sales transaction, in particular not for the delayed processing or acceptance of orders.
8. DISCOUNTS, PERSONALIZATIONS & COUPONS
8.1 Promotions
The promotions offered at hellowhale.ch can be limited to certain delivery areas and are valid while stocks last. For promotions, the amount that can be ordered per purchase can be limited.
8.2 Vouchers
At hellowhale.ch only vouchers can be accepted on which hellowhale.ch is expressly mentioned as the redemption point. Only one voucher can be redeemed per order; accumulation is not possible.
8.3 Discounts
An accumulation of discounts or discounts and promotions is not possible.
9. LOYALTY CLUB "HELLOWHALE THANK YOU"
Participation to the loyalty club "hellowhale thank you" is free of charge and takes places automatically, as soon as the conditions are met. Alpine Brewing Company expressly reserves the right to adapt the offers of the loyalty club and / or to cancel the club at any time and to apply the changes immediately.
10. PROPERTY AND OTHER RIGHTS
Alpine Brewing Company is the owner and operator of the online shop hellowhale.ch. All trademarks, names, titles, logos, images, designs, texts and other materials used on it belong to Alpine Brewing Company. Accessing, downloading or copying pages does not acquire any rights (rights of use, intellectual property rights, etc.). The (complete or partial) reproduction, transmission (electronically or by other means), modification, linking or use of the portal for public or commercial purposes is prohibited without prior written consent.
11. CUSTOMER SERVICE & COMPLAINTS
The customer service offers information and personal support for questions, problems or complaints regarding the services of hellowhale.ch:
Alpine Brewing Company
Morystrasse 10
3970 Salgesch
Email: info@hellowhale.ch
Defects must be reported immediately upon receipt of the goods. Otherwise the goods accepted as perfect by the customer. Hidden defects must be reported to hellowhale.ch customer service immediately after they are discovered.
12. GENERAL CONDITIONS
12.1 Severability clause
Should parts of these GTC prove to be unenforceable or invalid for any reason, this shall not affect the validity of the remaining provisions.
12.2 Applicable law & place of jurisdiction
Only Swiss law is applicable. The place of jurisdiction is CH-3970 Salgesch or at the customer's place of residence.
13. CHANGES & ADDITIONS
Alpine Brewing Company expressly reserves the right to adapt these GTC to the circumstances at any time and to apply them immediately.
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